Average Reviews:
(More customer reviews)Less than 2 months after installation, this unit will not turn off. It has burst PEX tubing three times due to the overheat condition, and started to smoke and sizzle multiple times.
It will *not* turn off even with both in and out water valves closed, and we have to flip the breakers to render it safe.
That of course means no hot water -- kind of why we bought the unit to start with.
The company is using every excuse in the book to not honor the warranty. They want me to a) hire a technician (at my expense) to troubleshoot the item on site, b) install copper tubing (also at my expense - despite being reminded water hot enough to melt PEX is too hot for skin), c) move the setting to low (meaning lukewarm water), and send them a $100 deposit which upon return of the defective unit, at their discretion, they might refund "if the unit does in fact requires warranty service".
An honorable company would send a new unit and an RMA for the defective one, not seek to place blame (however illogical) on the purchaser. Nor should I be required to do field repairs on the pressure switch (or pay a pro) on a $200 item.
I am being given the run-around, talking to person after person, and the company is using every possible excuse to wiggle out of honoring their warranty.
The unit is unsafe at this point, and represents a fire, flooding, and/or serious scalding risk.
A new unit may or may not have these risks, but I can't be sure BECAUSE THE COMPANY WON'T SEND ME ANOTHER ONE despite the unit being only 2 months old and their "troubleshooting" requires *ME* to spend more on technicians than the original purchase price of the unit.
Click Here to see more reviews about: Bosch AE-9.5 PowerStar 1.5 GPM Point-Of-Use Indoor Tankless Electric Water Heater
Powerstar, 5 Point Of Use, Electric Water Heater, Delivers Endless Hot Water For 1 Sink At A Time, Solid Copper Heat Exchanger & Two 2 Copper Sheathed Heating Elements, Impact Resistant Plastic Housing With Indicator Light, Multi-Directional Mounting, No Temperature & Pressure Relief T&P Valve Needed, Check Local Codes, 135°ree. Fahrenheit Maximum Temperature Output, 240V, 40A, 9,5/4,75KW, 8 Gauge Wire, 99% Efficient, Minimum Flow To Activate, 3/4 Gallons Per Minute, Great For Remote Lavatory, Coffee Stations, Kitchen Sinks, Easy Installation By Tapping Into Existing Cold Water Line, 5 Year Limited Warranty, CSA Approved.
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