10/02/2011

EdgeStar 14,000 BTU Dual Hose Portable Air Conditioner & Heater Review

EdgeStar 14,000 BTU Dual Hose Portable Air Conditioner and Heater
Average Reviews:

(More customer reviews)
This is a general overview of the Edgestar 14000 BTU dual hose air conditioner.
Buying experience: Average
Product was slow to be delivered, approximately two weeks from the time I placed the order until I actually received the item. Buyer's need to keep in mind that this product is not sold by Amazon. It is some external site that sells via amazon. Most buyers will not face any complications but it is important to know that dealing with some little dotcom is very different than dealing with Amazon in terms of service, quality of product, and returns.
Design: Below average
Product itself is extremely bulky in girth and tall in profile. The "portable" tag is rather misleading. Yes, anything is portable but due to the weight and size of this unit, it is not very portable at all. While it looks very slim in the pictures, it has a large rear section where the dual hose is located. The control panel on the unit is also not very touch sensitive and the power button became non-responsive after a few uses.
Product use: Poor to Unacceptable
It is also very unlikely that this product is a 14000 BTU air conditioner. It cannot, I repeat, cannot cool a space larger than 500 sq feet. It has been used in a wide range of temperatures (72-95F) and completely fails to lower the room temperature by more than 5F. I would estimate that it can cool a space that that is at most 200 square feet. Also note that the unit is very prone to condensation and leaks. Puddles form around the unit on high humidity days. Be careful when using on hardwood floors. It is a disaster waiting to happen. Window kit also had a nice big crack around the hose connection area.
Manufacturer/Tech support: Below Average
As mentioned previously, when dealing with an external seller, it can range from annoyance to frustration. First tried the seller for help and as expected was referred to the manufacturer as "this unit should be covered by the warranty". Manufacturer was must have all of one employee working for them. Impossible to get a live person and even then it was the standard read from a script response.
In summary, this is a dismal product with even worse support. It would be best to avoid this brand and seller. I would not recommend this air conditioner even on a sweltering summer afternoon.

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The AP14001HS EdgeStar Extreme Cool Dual Hose 14,000 BTU Portable Air Conditioner and Heater is one of the most powerful units on the market and is our top pick for larger spaces up to 525 square feet. Simply put, based on our independent testing and customer feedback, the EdgeStar AP14001HS Portable Air Conditioner offers the perfect combination of cooling power, quality, and style for larger spaces. We recommend this dual hose portable air conditioner as the best choice for cooling rooms from 400 - 525 square feet.. Here are the primary reasons the EdgeStar Extreme Cool units are not only in a class of their own, but are also the most popular units we offer: * Superior Engineering: Through quality construction and more durable internal components, the AP14000HS is designed to last longer and work in more rigorous environments than other brands. * Self-Evaporative System: This AP14001HS offers a new patented Z-Spray auto drain exhaust system that essentially eliminates the need to empty any water from the unit. It also offers a direct drain option that allows you to run the unit 365 days a year without having to empty any water accumulation. * Cool Boost Technology: Provides a cooling boost that allows the unit to operate more efficiently and lower your energy cost. * Dual Hose Design: Proven to provide more efficient and effective cooling (can be used as single hose as well). * Year Round Versatility: 4 In 1 air conditioner, heater, dehumidifier & fan that can be used year round

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