Average Reviews:
(More customer reviews)I've had a RHEEM RTG-74PVN for 3 years and it worked great - endless hot water. Got in the shower one morning and the water did not heat up. Went to check the unit and an error code was flashing. Called RHEEM and told them what was happening. They said it was a bad PCB board and shipped me a new one for free. They paid for installation, but they only have two installers in metropolitan Seattle that could do the work, so it took a couple days. The heater worked for literally half a day and then quit again. I called RHEEM back and explained what happened. Based on the error code I gave them, they said the AIR in my house was the cause and they could do NOTHING! No new PCB board, no service! So the day after I get a brand new part installed, they bailed out and I'm SCREWED!! After calling around and talking to knowledgeable heating plumbers, I found out this is pretty common. These heaters work great for a while, and then the electronics malfunction and RHEEM has no good maintenance/repair system set up nationally to service the units. When it goes bad, you're on your own! Now I have to figure out what to replace it with !
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