9/18/2011

Satin Nickel 1-Handle Instant Hot Water Dispenser, Kitchen Faucet with Tank Review

Satin Nickel 1-Handle Instant Hot Water Dispenser, Kitchen Faucet with Tank
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We bought one of these hot water dispensers in Novemeber '09 after having owned Insinkerator brands in the last 2 homes in which we have lived. We selected this product based on the style and selection of stainless steel finish.
Recently, our Quick and Hot has begun emitting only a tiny trickle of water which takes forever to fill a cup. Not only that, but the water is dispensed in such a way that it comes out of the tap in a very erratic fashion, sometimes out of the center, but just as often, out of either side of the tap, so that it sputters and splashes the hot water onto your hand as you hold the cup. We looked in the instruction manual provided by the company and they suggest removing the filter to soak it in vinegar, then use a brush to remove any debris. This accomplished nothing. As the product has a one year replacement warranty, we thought we could contact the company for a possible replacement. Read the warranty carefully. It does not cover the following problems, which are taken from the instruction manual:
1. Water is not hot (really? isn't this a HOT water dispenser?)
2. Hot water drips of sputters from faucet (be sure to wear protective gear while using the dispenser)
3. Water does not flow right away or at all (really? are you just supposed to imagine how nice it would be to have the water come out into your cup?)
I would never buy another product made by this company.

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This elegant designer finish "Quick and Hot" traditional instant hot water dispenser and heater from Westbrass's Velosah Collection yields 60 cups of 190°F hot water per hour and features a 5/8-gallon insulated, solderless stainless steel hot water tank. Complete unit, ready to install. THE perfect finishing touch for any decorative kitchen! You'll be able to appreciate both the beauty and performance of this item for years to come thanks to superior quality finishing and solid construction. Does not include water filter.

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